Refund policy

OUR GREATEST COMMITMENT IS TO YOUR FULL SATISFACTION. If you have chosen your product in our online store, but upon receiving it, you find that it has a manufacturing defect, or you are even dissatisfied with the product purchased, we guarantee your right to exchange or return it. Remember that the first step to exchange or return is to contact our Customer Service Center by email: fenelus.richardson92@gmail.com Our team will instruct the customer on how to proceed with the exchange or return of the product. As soon as we receive the package, we will analyze it to confirm that everything is in accordance with the conditions for returning the item. After confirmation, our Customer Service Team will contact you and in this case you can choose between:

1. Exchange it for any other product that is available in our stock.
2. Receive a refund of the amount spent on the products. 

The cost of shipping the product for exchange is at our expense (Store).