Shipping policy

The products presented on our website are not located in USA and are sent directly from our manufacturers located in the USA, China, Sweden and Germany. The estimated average delivery time for products is 10 to 20 business days, although there may be variations in the delivery time by the Post Office, the Federal Revenue Service and possible problems with Post Office strikes, in addition to other factors beyond our control. All purchases have a tracking code that will be sent to the customer's email within 3 business days, which can be tracked from the moment it leaves the country of origin until it arrives at their home.

Delivery is always made by the Post Office, however, in some cases, such as the recipient being absent, regions with delivery restrictions, among other reasons, the Post Office may leave a notice to collect the products at the agency closest to the address provided. Based on our experience, 85% of products are delivered within 20 days after posting, or even less. If the order is for 2 or more products, they may be sent in separate shipments and a tracking code will be issued for each product. Please be careful when filling out the delivery address to ensure that it is made within the established deadline.

Please note that the address cannot be changed after 24 hours of placing the order on the website, since the product is already separated for shipping within this period. It will also not be possible to cancel the purchase after 24 hours. Since this is an international order, tracking information on the Correios website may take 3 to 5 business days after the tracking code is provided. Products damaged during transportation are the responsibility of the postal services.

The delivery address must be reviewed by the buyer before confirming the purchase, and if the product is returned due to an incorrect address or insufficient information, it will be the sole responsibility of the customer. If an unsuccessful delivery attempt is made by the Post Office, and the item is left at the agency for collection, but is not received, it must be returned to the sender abroad. After confirmation of resending, the delivery period will start to run from the date of confirmation, which will be recorded in the order registration. Since this is an import service, all and any merchandise is subject to bureaucracy or customs duties.

The store RF BEST SALES is responsible for any costs (fees, charges and taxes) added by the government. Customers who are taxed have 48 hours to contact the company, sending the completed document to the post office corresponding to the tax. In the event of resending, a new delivery period will start to run.

If you have any questions regarding deadlines, our team will always be available through the website's customer service channels or by email: fenelus.richardson92@gmail.com

When making a purchase, the customer will be in agreement with the conditions and rules determined by RF BEST SALES.